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Frequently Asked Questions

Find answers to common questions about Sakura Network

General Questions

What is Sakura Network?
Sakura Network is a premium Minecraft server that offers a unique survival experience with custom features, plugins, and a friendly community. We support both cracked and legitimate accounts, and Bedrock players can also join!
How do I join the server?
Simply open Minecraft, go to Multiplayer, and add our server using the IP: play.sakuranw.org
Both Java and Bedrock players can join. Make sure your client is version 1.21.4 or higher.
What Minecraft version is supported?
We support Minecraft 1.21.4 and all higher versions for both Java and Bedrock editions.
Is the server cracked/offline mode?
Yes! Sakura Network supports cracked accounts, so you don’t need a paid Minecraft account to join.
How do I join the Discord server?
Join our Discord community at: discord.gg/sakuranw

Discord is where we make announcements, handle support tickets, and process store purchases!

Store & Purchases

How do I make a purchase?
All purchases are made through our Discord server. Follow these steps:
  • Join our Discord server
  • Browse the store page on our website
  • Click the purchase button - you'll be redirected to Discord
  • Complete your purchase through our Discord bot
  • Items will be delivered in-game automatically
What payment methods do you accept?
We accept all major payment methods through our secure payment processors:
  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • And other methods depending on your region
Can I get a refund?
No, all purchases are final and non-refundable. Since we sell virtual goods that are delivered instantly, we cannot offer refunds. Please read our Refund Policy before making a purchase.
Double-check your selection before purchasing! All sales are final.
When will I receive my purchase?
Most purchases are delivered instantly after payment confirmation. If you don't receive your items within 5 minutes:
  • Make sure you're logged into the server
  • Try relogging to the server
  • Check your in-game mailbox or inventory
  • Contact support on Discord if the issue persists
What is the Premium Rank?
Premium Rank is a 30-day subscription that gives you exclusive perks:
  • +3 Extra Home Locations
  • Keep XP on Death
  • Remote Chest Access (/enderchest anywhere)
  • Instant Teleport (1 second instead of 3)
  • Earn Shards from all activities
  • Shorter /RTP Cooldown
  • 10% Discount in Player Market
  • Exclusive Premium Badge
What happens if I get banned after purchasing?
If your account is banned for breaking server rules, you will lose all purchased items and ranks without any refund. Make sure to follow our rules and Terms of Service to avoid losing your purchases.

Gameplay

What commands are available?
Common commands include:
  • /spawn - Teleport to spawn
  • /sethome [name] - Set a home location
  • /home [name] - Teleport to your home
  • /rtp - Random teleport to explore
  • /tpa [player] - Request to teleport to a player
  • /auction - Access player marketplace
  • /help - View all available commands
Premium members have access to additional commands!
Can I claim land?
Unfortunately, land claiming is not available on this SMP server. All areas are shared, so make sure to cooperate with other players!
Is PvP enabled?
PvP is disabled in spawn and protected areas, but enabled in the wilderness. Always ask for consent before engaging in PvP with other players. Random killing is not allowed.
What are Shards?
Shards are our server's special currency that you can earn by:
  • Voting for the server
  • Participating in events
  • Completing challenges
  • Playing regularly (Premium members earn more!)
Use Shards to purchase special items from the server shop!
Are there regular events?
Yes! We host regular events including building contests, PvP tournaments, drop parties, and seasonal events. Follow our Discord for event announcements!

Technical Support

I can't connect to the server. What should I do?
Try these troubleshooting steps:
  • Check if you're using the correct IP: play.sakuranw.org
  • Make sure you're using Java Edition, not Bedrock
  • Verify your Minecraft version is supported
  • Check if the server is online (Discord announcements)
  • Restart your Minecraft client
  • Check your internet connection
  • Disable VPN if you're using one
If none of these work, contact support on Discord!
I'm experiencing lag. How can I fix it?
Try these solutions:
  • Allocate more RAM to Minecraft (2-4GB recommended)
  • Lower your render distance
  • Reduce graphics settings
  • Close other programs using bandwidth
  • Use OptiFine mod for better performance
  • Check if other players are experiencing lag (might be server-side)
Are mods allowed?
Allowed mods:
  • OptiFine (performance improvement)
  • Shaders (visual enhancement)
  • Minimaps (without player/mob radar)
  • Inventory management mods
  • Cosmetic mods
Prohibited mods:
  • X-Ray or cave finders
  • Auto-clickers or macros
  • Fly or speed hacks
  • Kill aura or combat hacks
  • Any unfair advantage mods
Using prohibited mods will result in a permanent ban!
I lost my items due to a bug. Can you help?
If you lost items due to a server bug or glitch, contact support on Discord immediately with:
  • Your in-game username
  • When it happened (date and time)
  • What items you lost
  • Screenshots or evidence if possible
We'll investigate and help recover your items if the loss was due to a server issue. Note that items lost to gameplay (death, PvP, etc.) cannot be refunded.
How do I report a player or bug?
To report a player:
  • Create a ticket on Discord with evidence (screenshots/videos)
To report a bug:
  • Create a ticket on Discord
  • Include detailed steps to reproduce the bug
  • Provide screenshots or videos if possible

Still Have Questions?

Join our Discord server for personalized support!

Join Discord